Privacy Policy

Core Flow Pilates is committed to protecting and respecting your privacy. Preservation of your privacy is important to us and we are committed to letting you know how we use your personal information and to making only responsible use of your data.

This policy explains:

when and how we collect personal information about people who take part in our classes;
how we use it; and
how we keep it secure.

Any questions about this policy or requests for copies of your data should be sent by email to Emily at: hello@coreflowpilates.co.uk

Who are we?

Core Flow Pilates provides Pilates classes and is a sole trader run by Emily Orme.

How to Contact Us

07538 100659

hello@coreflowpilates.co.uk

You may also use the 'Contact Us' form on our website.

What type of information is collected from you?

As an attendee of Core Flow Pilates classes and visitor of this website we collect, store and use the personal data that you provide us. We will also collect information from you if you contact us directly, be that in person or by any means of digital communication.

The personal information we collect from you will include your name, address, email address, telephone number and date of birth. Payment information will also be collected.

When you attend your first class you will be asked to complete a paper health questionnaire. Some of the data in this questionnaire is ‘specialist category’ data.

How is your information used?

We use the information you have provided so that we can effectively manage our classes to ensure that as a participant, you are kept informed and safe. Your information is used to:

ensure your safety and to modify or offer alternative Pilates exercises and movements to suit your individual requirements; and/or
to make contact with you in the event of any changes to/or cancellation of any class you have booked to attend;
take payment for the service you have booked to attend;
keep you updated with any news relating to Core Flow Pilates such as, but not limited to: new classes, events/workshops.

If you have provided us with emergency contact details we will use this data if required.

How do we collect information from you?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Health information is collected from you in person when you attend your first class.

Who has access to your information?

Your data will not be shared, sold or rented with any third parties unless you have requested us to do so or we are required to do so by law. For example, for safeguarding purposes, by court order or for the prevention of fraud or other crime.

How long is my data held?

We will only retain and use information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

We only retain your personal data until your account is deleted. Once your account has been deleted any personal data linked to financial records will be stored for a 6-year period. HM Revenue and Customs (HMRC) have the right to inspect financial information relating to the previous 6 years and require all trading entities to keep financial records for this length of time.

All health information will be retained until 6 months after your last class and/or 6 months after your account has been deleted.

Security and Storage

The security of your data is important to us. Appropriate administrative, technical and physical safeguards are in place to ensure your physical and electronic data is kept as safe as possible.

All payment transactions are encrypted using SSL technology.
All paper records are stored under lock and key.

Please be aware that when creating an online account on this website that you are responsible for keeping any password you create confidential. You should not share this with anyone and you should choose a password that is as secure as possible.

This website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Should you believe at any time that your personal data has been compromised please contact us. You will find our contact information in the 'How to Contact Us’ section of this policy.

If we learn of a security system breach we will inform you of the occurrence of the breach in accordance with the applicable law.

We use Cookies on this website. Cookies are small pieces of data stored on your internet browser. They are designed to make any future visits to this website as efficient as possible by remembering pages or preferences for example. We use Cookies to track what pages are visited on our website and to store your preferences.

It is a requirement under the General Data Protection regulations (GDPR) for us to obtain your consent to use Cookies. You may delete or block Cookies if you so wish. Please go to the option on your internet browser to delete or block Cookies. For more information refer to: https://www.allaboutcookies.org

How you can access and update your information?

The accuracy of your data is important. You may review, update or correct your personal information at any time by logging in to your account. You may also delete your account whenever you so wish. You can also do this by emailing: hello@coreflowpilates.co.uk.

Review of this policy

This policy may change from time to time and you are advised to review it regularly. Changes and clarifications will take effect immediately upon their posting on the website. In the event of any significant changes you will be notified that it has been updated.

Raising Concerns

If you have any concerns about our use of your personal information, you can make a complaint to Emily by using email address: hello@coreflowpilates.co.uk.

You may also complain to the ICO if you are unhappy with how your data has been used. The ICO’s contact details are:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk